Our Services

We offer a very broad range of support to organisations to help them solve problems and drive growth, all informed by our practical experience and the collective knowledge of our team.

We often think of ourselves as a ‘mobile development team’. Our team members have worked on, and led, some of the most exciting tourism/cultural development projects in the UK.

We have a track record of successful delivery and getting things done from large organisations employing hundreds of people to the smallest, start-up community trusts.

We work collaboratively and flexibly with each organisation we support, so whatever your project, problem, or potential, please do get in touch.

Here is a small sample of projects we can support and problems we can help solve.

Research to inform strategy

  • Audience/visitor research and segmentation

  • Staff and Trustee workshops

  • Transaction data analysis

  • Market and comparative site research

  • Evaluation and social, community and economic impact reports

Business planning

  • Specialists in reviewing and turning around operations to achieve growth

  • Expert reviews of existing business plans/forecasts

  • Future business plans including those supporting major capital developments

  • Accommodation feasibility reports

Fundraising and Marketing

  • Capital fundraising bids including NHLF; Local Authority; EU

  • Revenue fundraising including donation strategies for individuals, companies and trusts/foundations

  • Marketing strategies

Delivering improvements to drive revenue

  • Full shop redevelopment service including retail strategy; business plan; product development; shop design and build; soundscape and visual merchandising

  • Admission strategies and ticketing models

  • Catering and venue hire developments

Supporting capital developments

  • Delivering capital projects

  • Helping act as an expert bridge between inexperienced clients and the construction industry

  • Immersive soundscape installations to enhance visitor engagement

  • Visitor management and access

  • “Thank you SO much for everything today! The training was spot on and exactly what I was hoping for. You have given us some real food for thought!”

    Training day delivered by Matthew Henderson
    London Wildlife Trust

  • “A truly inspiring day! Thank you for all the insights, tricks and tips, and for sparking some interesting ideas I can’t wait to explore!”

    Training day delivered by Anya Kirkby and Matthew Henderson
    Chatham Historic Dock Yard

  • "I would wholeheartedly recommend Richard to lead or advise any organisation within the Visitor Economy. His leadership, strategic acumen, and industry insight are second to none.”

    Richard Evans project work
    Mark Brassell, CEO, The Alnwick Garden Trust

  • “As they step inside to discover the workmanship that has gone into the building, visitors will also be immersed in the sounds of history, thanks to an installation by Guy Veale that conjures up the sounds, speech and songs of life here in the glen 300 years ago. Developed with the involvement of historians, musicians, local Gaelic speakers and school children, the soundscape comprises over 200 different elements that were carefully chosen to give the interior an authentic and evocative atmosphere, with each representing a different local story.”

    Guy Veale project work
    National Trust for Scotland's Turf House at Glencoe

  • “Matthew is an inspiring, commercial minded professional. His knowledge on product and how he connects the unique point of sale of our museums together with a true individual product range is second to none. Matthew has the unique ability to look at any business model to find the most inspiring product range that is a true identity of the business. Matthew has been an incredible support to our upcoming product range scoping project, visual merchandising, and retail offer at Amgueddfa Cymru. Any business should be very lucky to have him on their team.”

    Matthew Henderson project work
    Catherine Pinkerton , Group Retail Manager, Amgueddfa Cymru.

  • “I truly can’t tell how you how much of a pleasure it has been working with Anya and yourself. It’s been the best working relationship I’ve had with any external contractor and I feel The Auckland Project has benefitted greatly for your involvement. You both are incredibly talented and I’m so grateful for all your support. The results in our gift shops are speaking for themselves and everyone sings yours praises at the organisation, as you’ve both helped turn it all around, and so quickly!”

    Anya Kirkby and Matthew Henderson project work, supported by Arantxa Garcia
    Chief Operating Officer, The Auckland Project

  • “Matthew came on board our £35 million project to assist with the merchandise offering. His knowledge and expertise thus far have been invaluable. Matthew’s business acumen combined with a wealth of experience gained from multiple businesses, has created an extraordinary skill set. Matthew is a talent, a leading professional in his field and is always willing to go above and beyond. Hopetown Darlington could not recommend him highly enough.”

    Matthew Henderson project work
    Natalie Collins, Visitor Experience Manager, Hopetown Darlington

  • “Yesterday was fantastic, we earned such useful knowledge – thank you!”

    Training day delivered by Matthew Henderson
    The Postal Museum

  • “The soundscape is great – another wonderful creation by Guy Veale, who has worked with Al Seed for many years, and whose trademark wall-of-sound design is a strong feature of shows such as [The Red Room] and OOG.”

    Guy Veale project work
    Al Seed Productions The Spinners

  • "Richard demonstrated unparalleled expertise in designing world-class visitor experiences and maximising revenue streams. His ability to balance creative vision with practical, effective solutions has been a cornerstone of his work. Every piece of advice he provided was thoughtful, actionable, and delivered with a clear understanding of our sector's needs and opportunities."

    Richard Evans project work
    Mark Brassell, CEO, The Alnwick Garden Trust

  • “This was such a great training day; I’ve taken away lots of practical tips which I know will help with product development going forward. I’m also feeling inspired after seeing some of the projects you’ve delivered, lots of ideas to explore!

    Training day delivered by Anya Kirkby and Matthew Henderson
    National Trust for Scotland

  • “Ùrlar was quite magical. A variety of different theatrical styles and moments to connect us to the landscape in ways we might not have. Beautiful, imaginative, sensitive, generous, engaging, enlightening. Small details in the production - like using a bell instead of a walkie-talkie so there was no digital interruption, or the attention to humour and language, really enhanced the whole experience. I also brought two not-easy-to-impress teenagers who got a huge amount from it.
 The piper bit was gobsmackingly spectacular.”

    Guy Veale project work
    National Trust for Scotland's Ùrlar